TJ explains how supervisor communication reduces accidents.
TJ makes fun of the “Pillars of Excellence.”
TJ recommends beginning communication early (example Boeing/McDonnell Douglas merger).
TJ shows how employees twist value campaigns.
TJ reviews the data showing how face-to-face communication changes behavior.
TJ talks about “Louie” and the importance of talking to frontline supervisors.
TJ, with the kind help of Connie Eckard, demonstrates how plans go wrong without supervisor input.