Contracts: communicating change

Contract
Time
Description
Presentation
1 to 3 hours
Communicating Big Change
Best way to communicate major change to employees:
  • mergers
  • standardized procedures
  • outsourcing
  • benefit reductions
  • downsizing
  • new technology
Shows how to:
  • target frontline supervisors as primary communicators
  • use face-to-face communication (even in very large companies)
  • communicate uncertain information with increasing certainty over time
Many examples of successful and unsuccessful communication campaigns.
Workshop
6 to 8 hours

Can be all in one day, or broken into two half days.
You may choose any combination of work.
For example:
  • meeting/discussion with senior leadership team
  • hands-on workshop with your communicators
  • several meetings with leaders of different project teams
  • ballroom-type presentation for large employee group
Implementation
2 weeks
TJ moves into a location of your choice.
TJ usually joins a project team.
Together, TJ and the team, begin communicating your change.
TJ helps the team to:
  • collect the right information
  • write the communication briefing pages
  • get executive approval
  • train managers to deliver the briefing pages to small employee groups
  • follow-up testing to see if messages are getting to the front line
Usually clients use TJ to start the communication. Once underway, the team can continue without TJ.

Contracts: safety communication

Contract
Time
Description
Presentation
1 to 3 hours
Communicating safety
What's wrong with safety communication and how to fix it.
TJ analyzes:
  • toolbox safety meetings
  • operating standards
  • HS&E policies & procedures
  • accident investigations
TJ shows why some safety communication changes employee behavior, and most does not.
  • targeting frontline supervisors brings 9 times more behavior change
  • face-to-face is 13 times more likely to change behavior than print
  • communication devices can make a difference, for example:
    • fear appeals can increase behavior change by 50%
    • speculation "this could have happened" can increase learning by 60%
TJ can analyze safety communication examples from your company, or TJ can use examples from our library.
Workshop
6 to 8 hours

Can be all in one day, or broken into two half days.
You may choose any combination of work.
For example:
  • ballroom-type presentation for large employee group
  • meeting/discussion with senior leadership team
  • hands-on workshop with your HS&E professionals
  • detailed analysis of your specific safety communication
  • several meetings with relevant managers in HR, HS&E, Operations, etc.
Writing Safety Communication
minimum 2 weeks
You have particular safety topics that need to be written.
You have 3 choices:
1. TJ & Your Team Do the Writing Together
  • usually done at your location
2. TJ Writes Alone
  • usually done at our office
3. You Buy Safety Communication That is Already Written
  • from our library
  • more than 400 pages of safety communication already written
  • high-level policies e.g.: risk assessment, data control, emergency response
  • policies based on BS OHSAS 18001 elements
  • lower-level procedures e.g.: lockout/tagout, confined space, crane lifting
  • see sample: Complete HS&E Management System
©2012 Larkin Communication Consulting